You ask, we answer!

Here you will find answers to the questions we have been asked most frequently about our key service.

You have not found your question?

Then please write us an e-mail to

Then please send us an e-mail to

Tel. 0117 204 7000

We always ship via Royal Mail Tracked 48.

You can re-order keys for most of our bike locks.

Your key is not found by the shop?

Please contact our Customer Service Center ( , Tel. 0117 204 7000 )

You can only pay by PayPal.

The replacement keys are usually within 2-5 working days.

The key number can be found stamped on your key or with a Plus and X-Plus key on the enclosed CodeCard.

No, you can also order a duplicate key from an ABUS dealer near you .

If you no longer have a key or CodeCard, or if you have noted down the key number, unfortunately we can no longer make a key later.

In that case you will need to find a specialist locksmith who can make another key using this sample key.

Please check if you have entered the complete number that is written on the key or CodeCard.

If necessary, also look at the back of the key.

If the online shop still cannot still find a suitable key, please contact our customer service centre ( , Tel. 0117 204 7000 )

Please compare again the number on your key or on your CodeCard with the key number you ordered in the shop. If the numbers match, please contact our Customer Service Centre ( , Tel. 0117 204 7000 )

That a key is difficult to turn could be because the cylinder was not sufficiently maintained.

Make sure that you regularly treat your cylinder with care spray to counteract problems. It is important that you use a water-based care spray, not oil.

Our tip: ABUS PS88

In order to order a key from ABUS registration is required for security reasons. Guest check-out is not possible.

We have a solution: YourPlus! The YourPlus ™ system is the convenient one-key solution for your bike. 

Using our high-quality Plus cylinders, you can operate different locks on one or more wheels with just one key for example D locks, chain locks, folding locks, padlocks and even e-bike battery locks, here you can see the benefits of the  YourPlus™ system . 

If you break the key, please contact our customer service centre ( , Tel. 0117 204 7000 )